Chat Bots

5 Ways Chatbots Could Help Your Business

PUBLIC SERVICE ANNOUNCEMENT. Robots are taking over. With Sophia the robot appearing in various news outlets and shows (even appearing on “The Tonight Show with Jimmy Fallon”), our world is definitely using robots more and more to do various tasks such as manufacturing, packaging and even in services. In fact, as technologies become more advanced, artificial intelligence is slowly growing to become a very useful tool for businesses. One specific artificial intelligence businesses should definitely be using are chatbots.

Chatbots are definitely the next step to enhance your business. Whether it would be using it for customer service, engagement, and even marketing, there are various ways chatbots could help your business.

1. FAQ questions

As an operating business, you are bound to get a lot questions from many different customers. Often times, you may find yourself answering the same questions over and over again. Having a chatbot allows you to answer questions without having to type a single thing. With a chatbot, you could automate answers to frequently asked questions. Not only will this save you a lot of time, but it will also keep customers happy as their answers are being answered quickly.

2. Notifying and alerting customers

Email newsletters are becoming a way of the past. With over a billion active users, Facebook Messenger is definitely the best way to reach your audience when it comes to notifications and alerts. A chatbot allows you to notify customers of new products or services, alert them of the latest news, and many more. Notifying customers has never been easier.

3. Showcase your products or services

Chatbots allow you to provide customers with a glimpse of all your product offerings without the struggle of them having to look for it on your website. As people get busier, attention spans get shorter. Therefore, a chatbot could 

4.  24/7 Customer Support

In addition to automating FAQ questions, chatbots allow you to engage with your customers 24/7. If customers message you after operating hours, your chatbot will be able to respond promptly and help them out easily. Chatbots allow for constant engagement with your customers anywhere and anytime.

 5.  AI Assistant  

Chatbots have the capability to become your customers’ assistants. Customers do not have to worry about things such as scheduling appointments or making reservations. Chatbots could make customers’ lives easier all around.

These five different ways could enhance your business operations like never before just like animated explainer videos. Technology and artificial intelligence are just getting better and better. You might as well start using it as a convenient tool, or even as a competitive advantage for your business!

How do you get a chatbot for yourself or for your business? Contact us now and we’ll be more than happy to assist you.